Transparency Project

We live in an era where checking the latest hygiene tests for our local supermarket or favorite restaurant is easy, yet we remain in the dark about what occurs with our loved ones at the funeral home.

We aim to change this.

Mission:

To ensure transparency, quality, and ethical standards in funeral home services by providing reliable and accessible ratings for the public.

Objectives:

Conduct thorough inspections of funeral homes.
Evaluate aspects such as facility cleanliness, service quality, empathy, staff professionalism, and adherence to regulations.
Publish detailed reports and ratings on a publicly accessible platform.
Provide resources and guidance for families planning funerals.

Structure:

Board of Directors: Comprising professionals from the funeral industry, consumer rights advocates, legal experts, and public representatives.
Inspection Teams: Trained inspectors with backgrounds in the funeral industry, health and safety, customer service, and regulatory compliance.

Develop Inspection Criteria

Facility Standards: Cleanliness, accessibility, safety, green energy.
Service Quality: Professionalism of staff, empathy, and efficiency.
Regulatory Compliance: Adherence to local, state, and federal regulations.
Transparency: Pricing clarity, contract fairness, and disclosure of all services.
Customer Feedback: Surveys and reviews from families who have used the services.

Inspection Process

Scheduling Inspections: Regular, unannounced inspections to ensure accurate assessments.
Reporting: Detailed reports with ratings, highlighting strengths and areas for improvement.

Public Reporting

Website: A user-friendly platform where families can search for funeral homes, read inspection reports, and compare ratings.
Rating System: A clear and understandable rating system (e.g., stars, grades) for quick reference.

Ongoing Monitoring and Feedback

Re-inspections: Regular follow-up inspections to ensure continuous compliance.
Feedback Loop: A mechanism for families to provide feedback and report issues, which can prompt additional inspections if necessary.